Gartner Top 6 Security and Risk Management Trends For 2018 June 4, 2018 Contributor: Christy Pettey SECURITY The top Gartner trends cover machine learning, geopolitical demands, and the increased focus on the role of security...
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Is Your Organization Customer Centric?

Contributor: Laurence Goasduff DIGITAL BUSINESS As organizations strive to become customer-centric, Gartner identified 10 common habits of organizations exercising customer centricity. Gartner predicts that, by 2020, poor customer experiences will destroy 30% of...
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6 Ways to Shape Your CX for Gen Z

Contributor: Laurence Goasduff IT LEADERSHIP Generation Z are the customers of tomorrow. Here are six ways to shape a customer experience strategy that meets their wants and needs. Gartner clients can read more...
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