Gartner Customer Experience and Technologies Summit
Shaping the Future of Customer Experience
Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage. Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.
Our Summit was designed for individuals in the following roles
Customer Experience Leaders
IT Leaders Supporting CX Initiatives
Customer Data and Analytics Managers
Customer Services & Support Managers
What You Will Learn
- Develop a clear CRM vision and strategy
- Overcome organizational barriers to CRM success
- Unlock the real business value in your customer data
- Elevate customer experiences through customer journey design and monitoring
- Provide personalized customer interaction across multi-channels
Features & Benefits
- Gartner Analyst Sessions
- Gartner Analyst One-on-One Meetings
- Analyst-User Roundtables
- End-User Case Studies
- Workshops
- Exhibitor access at the solution showcase
- Solution Provider Sessions
- Face-to-Face Sponsor Meetings
- Peer Exchange Sessions
- Event Navigator
The 2017 agenda featured 4 comprehensive tracks to drill down to your hottest customer related topics based on your role, experience level and key focus.
- View full 2017 agenda
- View the 2017 Conference Brochure
- View the 2017 Agenda at a Glance
- View Summit Overview
- Hear the Summit Chair Ed Thompson talk about the 2016 Summit
