How to Defuse Urgent Requests

In this episode of CIO Power Politics, Gartner analyst Tina Nunno shares strategic questions for CIOs dealing with multiple urgent projects.

While every IT project is important to the business unit or person requesting it, the CIO is often the one who decides what is actually “urgent” and what isn’t. However, it can be difficult to communicate that without damaging relationships. Tina Nunno, vice president and Gartner fellow, shares her insights and advice from hundreds of client interactions to defuse urgency in the situation and avoid escalation.

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Client Research
Clients can learn more about how to think strategically in the research report A Practical Approach to Strategic Thinking on Risk, Urgency, Innovation and Agility for CIOs

CIO Leadership Quiz
As an IT leader, are you predator or prey? Determine which animals best represent your leadership skills in difficult situations with The Wolf CIO Quiz.

Gartner CIO Leadership Forum
Gartner analysts, and industry leaders will discuss key issues facing the CIO during Gartner’s CIO conferences taking place March 19-21 in Hollywood, Florida, May 8-9 in Magaliesburg, South AfricaMay 18-19 in Munich and June 6-8 in Toronto. You can follow news and updates from the event on Twitter using #GartnerCIO.

CIO Leadership hub
Visit Gartner CIO hub for complimentary research and webinars.

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