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How to Defuse Urgent Requests

In this episode of CIO Power Politics, Gartner analyst Tina Nunno shares strategic questions for CIOs dealing with multiple urgent projects.

While every IT project is important to the business unit or person requesting it, the CIO is often the one who decides what is actually “urgent” and what isn’t. However, it can be difficult to communicate that without damaging relationships. Tina Nunno, vice president and Gartner fellow, shares her insights and advice from hundreds of client interactions to defuse urgency in the situation and avoid escalation.

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Client Research
Clients can learn more about how to think strategically in the research report A Practical Approach to Strategic Thinking on Risk, Urgency, Innovation and Agility for CIOs

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