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How Can You Trust and Be Trusted in Digital Business?

Trust is the foundation of all personal and business transactions. There are deep questions about security, ethics, and trust that need to be addressed in a connected environment.

Trust is the foundation of all personal and business transactions. But who can you trust in digital business, with its endless connections and constantly shifting configurations? How can you behave in such a way that others will trust you?

“There are deep questions about security, ethics, and trust that need to be addressed in this connected environment,” said Jeffrey Mann, research vice president at Gartner, ahead of Gartner Symposium/ITxpo South Africa 2015, in Cape Town.

Architecting for trust may be the most tangible contribution a CIO can make to the digital business. With so many different aspects of trust to deal with, companies who are best able to adapt to this will be the ones that gain competitive advantage.

Many of the concepts associated with digital business are what happens when the real and digital worlds intersect. This creates the need to make better use of the data that is at the disposal of the business.

The emphasis on the sharing of information through a sense of connectedness will see an increase in the value of trust. Information will neither be fully open, or completely locked down. There will be more of a threaded approach with the likes of bimodal IT evolving into bimodal business.

In the one mode, you have traditional systems that keep the lights running. The second mode is a more agile and innovative environment with faster cycles between iterations. With data in the first mode being very sensitive, it becomes necessary to experiment on what is available in mode two. In this instance, everything is focused on minimizing risk but, if it does not work, then the company has the ability to improve without compromising sensitive data.

Read more on Smarter With Gartner website.

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