6 Ways to Shape Your CX for Gen Z
Generation Z are the customers of tomorrow. Here are six ways to shape a customer experience strategy that meets their wants and needs.
Gartner clients can read more in Future of Experience: Generation Z Is Inspiring the Future of Customer Experience by Miriam Burt.
CIO Futures: The IT Organization in 2030
The IT domain in 2030 will evolve out of today’s agile practices and professional services models. CIOs will organize a fluid arrangement…
Six Steps to Change Leadership – The ESCAPE Model
The digital era is characterized by uncertainty and constant change. Digital business demands transformation that requires significant…